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Frecuently Asked Questions
PAGOS
What payment methods do we have?
Visa, Paypal and Mastercard.
ORDERS
Do discounts and prices vary on the website and in-store?
Sometimes we have exclusive web or in-store offers or discounts, but in general the items are sold at the same price.
How can I apply a discount code to my order?
Discount codes can be applied in the "Promotional Code" section of the shopping cart when placing the order. Some coupons cannot be combined with each other or with other discounts.
If, after applying the coupon, the amount to be paid does not exceed the minimum amount for free shipping (see the section on SHIPPING PRICES AND FREE SHIPPING), the customer must pay the corresponding shipping cost.
To which countries are orders shipped?
We ship orders worldwide.
Can I change my order after I have placed it?
In some cases it is possible to modify the order after it has been placed, each case will be assessed individually. To do so, please contact customer service at pedidos@tuxelife.com.
What can I do if I have placed an order with the wrong delivery address?
If the order has not yet been shipped, we can change the delivery address. Please contact customer service by e-mail at pedidos@tuxelife.com.
SHIPMENTS
Can I pick up my online order at the physical shop?
Yes, by selecting the "Pick up in shop" option when you go to finalise your order.
What is the estimated delivery time of the transport?
The estimated delivery time will be 3 to 5 days, subject to the availability of the transport company.
SHIPPING PRICES AND FREE SHIPPING
Shipping Spain and Portugal
- Spain + Portugal: 10€ for orders under 70€. For orders over 70€ the shipping will be free up to a maximum weight of 5kg or volumetric (if the weight exceeds 5kg we will ask the customer to pay the difference before proceeding with the shipment of the order).
- Balearic Islands + Canary Islands: 15€ for orders under 150€. For orders over 150€ will be free up to a maximum of 2kg weight or volumetric (if the weight exceeds 2kg we will ask the customer to pay the difference before proceeding with the shipment of the order)
International Shipments
- Europe Zone A: €20 for orders under €200. For orders over 200€ it will be free up to a maximum of 2kg weight or volumetric (if the weight exceeds 2kg we will ask the customer to pay the difference before proceeding with the shipment of the order).
- Europe Zone B: €40 for orders under €200. For orders over 200€ it will be free up to a maximum of 2kg weight or volumetric (if the weight exceeds 2kg we will ask the customer to pay the difference before proceeding with the shipment of the order).
- Outside Europe: €50 for orders under €400. For orders over 400€ it will be free up to a maximum of 2kg weight or volumetric (if the weight exceeds 2kg we will ask the customer to pay the difference before shipping the order).
WEBSITE RETURNS
How do I return my order or part of my order?
The return period is 30 days from the delivery of the order. The return can be made in whole or in part.
Steps for the return:
1. The customer must fill in the form attached to the order and prepare it for collection by the carrier.
2. Tuxe Life will send to your usual carrier, the cost of transport will be deducted from the amount to be returned.
- Cost of transport in Peninsula €10.
- Other destinations: cost on request.
Send an email to pedidos@tuxelife.com to request the collection of the package indicating:
* Invoice number, order number or ticket number.
* Contact person
* Collection address
* Postal Code
* Contact telephone number
- The customer can send the order under his own responsibility with a different method or transport company.
You can send your order to the following delivery address: Tuxe Life S.L., Plaza Santa Gema nº1 Bajo, 15174 Fonteculler - Culleredo (A Coruña).
- Once we receive the order we will check its status and proceed to the payment of the same. The payment period can vary between 10-15 days. The payment will be made by the same payment method used to purchase the order.
Any product whose variations do not fall within the standard will not be returned. Those products not subject to return will be indicated in the product description.
Tuxe Life reserves the right to refuse returns sent or communicated after the deadline, or items that are not in the same condition in which they were delivered.
What do I do if the items I have received are incorrect or damaged?
You must contact Tuxe Life by sending an email to pedidos@tuxelife.com or by calling +34 981 110 541.
If the product sent is not correct due to an error on our part or is damaged, Tuxe Life will bear the cost of transport arising from the return or exchange of the product.
Can I return or exchange the products of my web order in the physical shop?
Yes.
I have returned products from my online order. How do I get my money back?
The amount is refunded by the same payment method used for the purchase. The refund period is between 10 and 15 days.
WEB SALE CONDITIONS
Duration and Discounts
The conditions of the sales are as follows:
-20% discount on almost all our products.
- Selected products at 5%, 10% and up to 60%.
Duration of the sales:
- Winter sales: From January 07th to February 28th.
- Summer Sale: From 18st of June to 31st of July
Exceptions
- Promotion not valid on New Season, Kingsland Classic, HKM, Pavo, Kentucky, Freejump, DeNiro, Prestige, Tuxe Clubs.
- 10% discount on Flex-on, Samshield, Kask, Horslyx, VetNova, Hit-Air, RG and 5% Alfako.
- Not combinable with other discounts or already discounted items.
Returns
During Tuxe Black, returns are valid for 30 days.
EMBROIDERY AND CUSTOMISATION
What is the delivery time for personalisation products?
Equipment: Those products with personalisation have a delivery time of 10-15 days, as long as the product is in stock at our facilities.
Shop items: Items purchased in shop that are to be personalised will have a delivery time of 3 to 5 days.
CONTACT
How can you contact us?
If you have any questions during the purchase process or about these terms and conditions of sale, please contact Tuxe Life :
- Uninterrupted opening hours: Monday-Friday from 10:00 a.m-19:00 p.m in our shop located in Plaza Santa Gema n1 Bajo Fonteculer-Culleredo, A Coruña CP:15174.
- Customer service telephone number: +34 981 11 05 41 / +34 604 06 41 57
- E-mail: pedidos@tuxelife.com
You can also contact us through the Whatsapp platform that is available on our website
DATA MANAGEMENT
Data Protection Policy
You can consult our data protection policy and see how your data will be handled here
CONDITIONS TUXE BLACK
Duration and Discounts
The Tuxe Black sale runs from November 10th to November 30th and the conditions are as follows:
-20% discount on almost all our products.
- Selected products at 30%, 50% and more.
Exceptions
- Promotion not valid on New Season, Kingsland Classic, Hit-Air, Pavo, Alfako, Kentucky, DeNiro, Freejump, Conjuntos and Tuxe Clubs.
- 10% Discount on Flex-on, Samshield, Kask, Prestige, Horslyx and VetNova.
- Not combinable with other discounts or already discounted items.
Returns
During Tuxe Black, returns are valid for 30 days.
INFORMACIÓN Y DUDAS
Para cualquier duda que surja durante su proceso de compra o sobre estos términos y condiciones de venta, puede ponerse en contacto con Tuxe Life :
- Horario de atención al público: Lunes-Viernes de 10:30-13:30 y de 17:00-20:30 y Sábados de 10:30-13:30.
- Teléfono de atención al público: +34 981 110 541